1. INTRODUCTION

Aero Valet Limited values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all personal data collected through our website, communications, and when providing our aircraft cleaning and aviation support services.

By engaging with Aero Valet Limited, using our website, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

2. DATA COLLECTED

Data Storage Location

Aero Valet Limited operates primarily within the United Kingdom. Personal data collected through our website, communications, or service provision is stored securely within the United Kingdom or the European Economic Area (EEA).

Where third-party service providers are used (such as email hosting, cloud storage, or website hosting), we ensure that all providers comply with UK GDPR, the Data Protection Act 2018, and maintain appropriate safeguards for the protection of personal data.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Information We Collect

We may collect and process the following categories of personal data:

Contact Information

When you contact Aero Valet Limited through our website, email, telephone, or other communication channels, we may collect:

• Name

• Company name

• Email address

• Telephone number

• Job title or role

• Any other information voluntarily provided in your enquiry

This information is used solely for the purpose of responding to enquiries, providing quotations, or delivering our services.

Client and Business Information

When providing our aircraft cleaning and aviation support services, we may collect business-related information including:

• Client contact details

• Company billing details

• Aircraft operator or maintenance provider information

• Service records and work reports

• Photographic documentation relating to services performed

This information is collected strictly for operational, contractual, and invoicing purposes.

Website Usage Data

When visiting our website, certain technical information may automatically be collected to help improve site functionality and security. This may include:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the website

• Referral source

This information is collected anonymously where possible and is used for analytics, security monitoring, and improving user experience.

Contact Forms

Information submitted through contact forms on our website is sent to our company email accounts and stored securely for the purpose of responding to enquiries and providing services.

This information is retained only as long as necessary to respond to enquiries or maintain business records.

Purposes for Processing Personal Data

Aero Valet Limited processes personal data for the following purposes:

• Responding to enquiries and providing customer support

• Preparing quotations and delivering contracted services

• Managing client relationships and communications

• Maintaining service records and quality assurance documentation

• Processing invoices and financial transactions

• Improving our website and service offerings

• Maintaining the security of our website and IT systems

• Complying with legal and regulatory obligations

Personal data is only processed where we have a lawful basis to do so under UK GDPR, including legitimate business interests, contractual necessity, or legal obligations.

3. EMBEDDED CONTENT

• Pages on this website may include embedded content from third-party platforms, such as videos, social media feeds, or other external media. Embedded content behaves in the same way as if you had visited the external website directly.

  These third-party websites may collect data about you, use cookies, and monitor your interaction with the embedded content, particularly if you have an account with that service and are logged in at the time of viewing the content.

  Aero Valet Limited does not control the data collection practices of these third-party platforms. We recommend reviewing the privacy policies of any external services you interact with.

  Examples of embedded services that may appear on our website include:

• YouTube

  Our website may display embedded videos hosted on YouTube. When interacting with these videos, YouTube (a service provided by Google) may collect usage data and set cookies in accordance with its own privacy policy.

  For more information, please refer to:
  YouTube / Google Privacy Policy.

• Facebook / Meta

  Our website may display content from our official Facebook page, such as social media feeds or embedded posts. Facebook (Meta) may collect data and use cookies according to its own privacy practices.

  For more information, please refer to:
  Meta Privacy Policy.

• Other Social Media Platforms

  From time to time, our website may embed content from other social media platforms such as LinkedIn, Instagram, or similar services. These platforms may collect personal data in accordance with their own privacy policies.

  Consent for Embedded Content and Cookies

  Where required by law, embedded content that uses cookies or tracking technologies will only be activated after you have provided consent through our website’s cookie consent banner.

  You may withdraw or modify your consent at any time through the cookie settings available on our website.

4. COOKIES

Our website uses cookies to improve user experience, analyse website traffic, and ensure the site functions properly.

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

Cookies do not typically contain personally identifiable information, but information stored in cookies may be linked to personal data collected through other means.

Types of Cookies We Use

Essential Cookies
These cookies are necessary for the operation and security of the website. They enable core functionality such as page navigation, security protection, and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics Cookies
We may use analytics tools (such as Google Analytics) to collect anonymised information about how visitors use our website. This may include pages visited, time spent on the site, and general visitor behaviour. This information helps us improve website performance and user experience.

Third-Party Cookies
Some content on our website, such as embedded videos or social media features, may be provided by third-party services. These services may set their own cookies in accordance with their respective privacy policies.

Managing Cookies

When you first visit our website, you may be presented with a cookie consent banner allowing you to accept or manage cookies.

You can also control or delete cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored

• Delete cookies

• Block cookies from specific websites

• Block all cookies

Please note that disabling certain cookies may affect the functionality of the website.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

Aero Valet Limited does not sell, rent, or trade your personal data to third parties.

However, in order to operate our business and provide our services effectively, we may share limited personal data with trusted third-party service providers. These third parties only receive the information necessary to perform their services and are required to handle personal data securely and in accordance with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

Examples of third parties that may process data on our behalf include:

Professional Service Providers

We may share information with professional advisers such as:

• Accountants

• Legal advisers

• Business consultants

This may be necessary for financial management, legal compliance, or contractual obligations.

IT and Technology Providers

We may use third-party providers for services such as:

• Email hosting and communication systems

• Website hosting and maintenance

• Cloud storage and business management software

These providers may process limited personal data solely for the purpose of maintaining secure and reliable IT systems.

Payment and Financial Services

Where applicable, billing information may be processed through secure accounting or payment systems in order to issue invoices and process payments for services provided.

Legal and Regulatory Authorities

We may disclose personal data where required to do so by law, or where disclosure is necessary to:

• Comply with legal obligations

• Respond to lawful requests from public authorities

• Protect the rights, property, or safety of Aero Valet Limited, our clients, or others

All third-party providers used by Aero Valet Limited are carefully selected and are required to maintain appropriate safeguards for the protection of personal data.

7. HOW LONG WE RETAIN YOUR DATA

Aero Valet Limited retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and operational requirements.

Retention periods may vary depending on the type of information involved.

Enquiries and Contact Requests

Information submitted through contact forms, email enquiries, or other communications may be retained for a reasonable period in order to respond to the enquiry, maintain business records, and support ongoing client relationships.

Client and Service Records

Where personal data is collected as part of providing services to clients, this information may be retained for operational, quality assurance, and contractual purposes.

Financial and Accounting Records

Where personal data appears within invoices, payment records, or financial documentation, it will be retained for the period required by UK tax and accounting regulations. In most cases, this information is retained for a minimum of 6 years in accordance with HMRC record-keeping requirements.

Website Usage Data

Technical data collected for website analytics or security monitoring is typically retained for a limited period and used only for website performance and security purposes.

When personal data is no longer required, it will be securely deleted or anonymised.

8. SECURITY MEASURES

Aero Valet Limited takes the security of personal data seriously and implements appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include, but are not limited to:

• Secure website encryption (SSL/HTTPS)

• Restricted access to personal data within our organisation

• Secure storage of digital records and cloud-based systems

• Password protection and authentication controls on company systems

• Regular monitoring of IT systems to detect potential vulnerabilities or threats

Access to personal data is limited to authorised personnel who require the information in order to perform their duties.

Data Breach Procedures

In the unlikely event of a personal data breach, Aero Valet Limited will take immediate steps to investigate and contain the incident.

Where required under UK GDPR, we will notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of a notifiable data breach. Where the breach is likely to result in a high risk to the rights and freedoms of affected individuals, we will also notify those individuals without undue delay.

We regularly review our security practices to ensure personal data remains protected.

9. YOUR DATA RIGHTS

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, individuals have certain rights regarding their personal data.

These rights include:

Right of Access

You have the right to request access to the personal data we hold about you and to receive a copy of that information.

Right to Rectification

You have the right to request that inaccurate or incomplete personal data we hold about you is corrected.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected. This right is sometimes referred to as the “right to be forgotten.”

Please note that we may be required to retain certain information where it is necessary to comply with legal obligations, resolve disputes, or enforce contractual agreements.

Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the information.

Right to Data Portability

Where applicable, you have the right to request that your personal data be transferred to another organisation or provided to you in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to the processing of your personal data where processing is based on legitimate interests.

Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact Aero Valet Limited using the contact details provided in this Privacy Policy.

We will respond to all legitimate requests within one month, as required under UK GDPR.

Complaints

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

You can contact the ICO at:
https://ico.org.uk

 

10. THIRD PARTY WEBSITES

Our website may contain links to third-party websites or services, including social media platforms or external resources.

Please note that these third-party websites operate independently from Aero Valet Limited. We do not control and are not responsible for the privacy practices, security measures, or content of these external websites.

If you choose to access any third-party websites through links provided on our website, you should review their respective privacy policies and terms of use before providing any personal information.

The inclusion of links to third-party websites does not imply endorsement or approval by Aero Valet Limited of the information, products, or services available on those websites.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

Aero Valet Limited may disclose personal data where required to do so by law or where such disclosure is necessary to comply with legal obligations.

This may include responding to lawful requests from:

• Government authorities

• Law enforcement agencies

• Regulatory bodies

• Courts or other legal authorities

We may also disclose personal data where necessary to:

• Protect the rights, property, or safety of Aero Valet Limited, our clients, employees, or others

• Investigate suspected fraud, misconduct, or security issues

• Enforce our contractual or legal rights

Any disclosure of personal data will be carried out in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018, and only where such disclosure is lawful and necessary.

12. AMENDMENTS

Aero Valet Limited may update this Privacy Policy from time to time in order to reflect changes in our services, legal requirements, or data protection practices.

Any updates will be published on this page and the “last updated” date will be revised accordingly. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect and use personal data.

Where significant changes are made, we may take additional steps to notify users where appropriate.